Return Policy

<< Wrong Delivery / Quality Issue >>

Please check your package after the delivery.

If there is any problem, please contact us within the next 14 days.

Yanta will cover the delivery fee charged for the exchange.

A refund is possible, if the related items cannot be exchanged.

If any discomfort while wearing the contact lenses,

please stop using and provide the product LOT No. (printed on both the carton and individual packaging).

Yanta will analyze your experience and report to the manufacturer for further investigation.

<< Return / Exchange within 60 Days >>

If any prescription changes,

a return or exchange is possible within the 60 days after the delivery.

The related items must be first returned to Yanta for the packaging check. << Our Address >>

Please confirm that the carton remains UNOPENED, the packaging has NO DAMAGES.

Consumers are responsible for the delivery fee charged.

Please also provide your order number.

<< Return / Exchange after 60 Days >>

Due to the agreement with the manufacturers,

all item returns or exchanges after 60 days require 14 to 30 working days to proceed.

Yanta will try to follow up on your case.

Please confirm that the carton remains UNOPENED, the packaging has NO DAMAGES.

Please provide the following:

1) your order number;

2) a photo of the related items and;

2) the quantity of related items.

Yanta will first contact with the manufacturer.

It generally takes ONE WEEK for them to approve the return/ exchange.

Please return the related items to Yanta after the approval. << Our Address >>

Consumers are responsible for the delivery fee charged.

Attention: Returns/ exchanges after 180 days or the corresponding fiscal year take a longer period of time to proceed.

Returns/ exchanges after a year are not possible.